FAQ

Lee Valley Showground

EN9 1AB

Eastern Electrics 2023 will happen on Saturday 26th August Bank Holiday between 12pm and 10pm.. Last entry to the event is 6pm. All early bird and second release ticket holders must arrive before 2:30pm.

No, entry to the festival is strictly for ages 18 and over. You must have a valid physical ID to enter.

We accept passports, UK driver’s licences or provisional licences.

TRANSPORT INFORMATION

The Festival site is a 15 minute walk from Waltham Cross station.The official afterparty will be a 10 minute train away at The Cause.We discourage driving to the festival site. There will be no parking available.

Trains

Please plan your journey via the City Mapper app/website and/or the TFL website

The nearest rail stations to the venue are:

• Waltham Cross Station - Greater Anglia (15 minute walk to the venue)
• Theobalds Grove Station - London Overground (25 minute walk to the venue)Queuing arrangements will be in place at both stations at the end of the event. Please plan your journey home in advance and ensure you leave enough time to access the stations well in advance of the last trains.

Taxis, drop-offs and collections

Arriving to the venue - please use our designated drop-off point at Lee Valley White Water Raft Centre - (EN9 1AB). Please do not get dropped off outside of this area.
Departing the venue - Please use our designated pick-up point at Theobalds Grove Station car park (EN8 8AS).
Please note that due to road closures in place at the end of the event, it will not be possible to be collected from near to the venue on the A121. Please ensure to pre arrange your collection from Theobalds Grove Station car park.

Buses

Please use bus services to and from Waltham Cross in order to access the event. If you are booking a pre arranged minibus, please use the dedicated drop-off and pick-up points as specified above

Driving

Please do not drive to the area. There is no parking available and parking enforcement will be in place on roads surrounding the event site

We recommend you purchase your tickets through our supported ticket outlets - Resident Advisor, DICE, Skiddle, Ticketweb. Attendees ID's must match the name on their ticket / enter with the person who purchased the ticket, or you will not gain entry. 3rd party resellers are not supported.

For any ticketing queries please email the ticket vendor.

Yes, please check with your ticket outlet. For RA, find instructions below.

• If you've purchased a ticket to a sold-out event and can't attend, you can sell through RA Tickets Resale.
• You just need to add your ticket to the resale queue by going to My Tickets and clicking "Resell Ticket."
• Adding your ticket to the resale queue allows RA users to buy your ticket securely.
• Once the event sells out, the ticket resale queue will become active, selling on a first in, first out, basis.
• You can change your mind at any time. (Provided your ticket hasn’t already sold.) Just go My Tickets and click on "Keep Ticket."
• Once resold, the original ticket is cancelled, you are notified immediately and refunded the full face-value (minus the booking fee) within a few days.
• Resale tickets will always be available at the final ticket tier price. The original ticket holder benefits from a full face-value refund, while the promoter receives any additional revenue.
• The new customer will immediately receive a new, 100% genuine ticket to the event.

For any ticketing queries please email ticketsupport@residentadvisor.net

VIP tickets include backstage lounge passes, upgraded toilets, a private bar, and a dedicated entrance lane upon entry. A VIP upgrade option is available through all ticket vendors.

Eastern Electrics festival is totally cashless. Please therefore make sure to bring a card with funds & a phone charger if you will be using your phone as a method of payment.

Keys and wallet lockers – 100 x 200 x 150

Great if want to store phones, ID, wallets, car keys etc in a dry supervised area. These tiny lockers are undercover in our office area. We lock your items away for you but you can come and go as often as you like. £10.00

Cloakroom storage lockers – 250 x 300 x 400

Perfect for storing coats, sweatshirts, day bags, handbags, cameras etc. Book an outdoor Cloakroom locker and you get a wristband that allows you access to the locker area. Set your own PIN code on your locker and then come and go as often as you like. £10.00

Bag Drop

Larger items can be left at our bag drop. You are issued a wristband and we look after your bag for the duration of your stay. You cannot retrieve items from the bag drop during the festival. £15.00

One day ticket will gain you entry into the daytime event.

No, there’s no re-entry.

There have been reports of dangerous pills circulating London.

If you feel unwell at any point please head to our medical tent where you will be treated without judgement.

Please head to wearetheloop.org for more information & advice.

Lost property will be clearly labelled on site. Please ask the staff there for more information.

Please email info@columbostar.com if you lost an item.

Not once you’ve reached the search teams, after then you cannot take food and drink onto the site. Local food and drink vendors will be available on site.

Please note, everyone will be searched upon arrival. Any of the below items will be discarded if found.

• Fireworks, laser pens, or flares.
• Alcohol, illicit drugs, or legal highs including nitrous oxides.
• Animals (with the exception of guide dogs).
• Glass.
• Cans.
• Hi-vis waistcoats, jackets or vests.
• Bicycles or scooters.
• Chairs.
• Cool boxes / picnic hampers.
• Pens or paint.
• Liquids
* including perfume.
* sun-cream is allowed, security will test on their skin.
• Food.
• Unmanned aerial vehicles (aka drones).
• Anything which could be considered an offensive weapon or could cause danger or a nuisance.
• Regular umbrellas are approved - so long as they don't have a metallic spike tip, like golf umbrellas, those types of umbrellas are banned.
• Scooters